As a Senior Ops Exec in hospitality, one of the phrases which makes me cringe is “…this is the way we’ve always done it….” A variation, “…if it ain’t broke, don’t fix it….” Not exactly a great way to keep your organization, resort, property and cruise ship/cruise line recognized as a leader in your industry. Keeping status quo may work for a little while, but you must always act as if you are playing CHESS, not CHECKERS. You must think several moves ahead, and not one move at a time. How will what you do today affect tomorrow?
Seems Crystal Cruises agrees, as they strive make their Cruise Customer Experience the best in the (luxury) industry. Here is the article: