DSC07652-200x150As a Senior Ops Exec in hospitality, one of the phrases which makes me cringe is “…this is the way we’ve always done it….”  A variation, “…if it ain’t broke, don’t fix it….”  Not exactly a great way to keep your organization, resort, property and cruise ship/cruise line recognized as a leader in your industry.  Keeping status quo may work for a little while, but you must always act as if you are playing CHESS, not CHECKERS.  You must think several moves ahead, and not one move at a time.  How will what you do today affect tomorrow?

Seems Crystal Cruises agrees, as they strive make their Cruise Customer Experience the best in the (luxury) industry.  Here is the article:

Spring 2013: Luxury: Crystal Mission: To Be Best

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